Popular Questions & Answers
We've made it our mission to make custom made sweets a process of ease. Here are some commonly asked questions. Can't find what you're looking for? Our Help Topics are not only way helpful but kind of inspiring too. Check it out >
What kind of file types do you accept?
We pride our selves in Hassle-free file uploads with a screenshot compatible process. Clear and crisp files and photos on your desktop or mobile device will create amazing cookies. PDF, JPG, and PNG work great. If our design specialist detect a problem with your files, we will contact you before baking.
How many designs can I choose?
You can choose as many designs as you wish per order. Upload up to 6 files of artwork for an order of 6 cookies.
What are the cookie sizes?
Our classic shapes are 3" Circle, 3" Square, and 3x2" Rectangle. We can also make hearts and other custom shapes upon request.
Where do you ship?
We ship all over the the United States. We currently do not ship to Mexico, Canada or Overseas.
Do the cookies come wrapped?
Yes, your cookies come with Free individual wrapping. They are fresh sealed in clear cello bags.
How long do they last?
They'll stay fresh for up to 3 weeks upon receipt. Yes, really :) Shortbread cookies don't contain any liquids that may cause other cookies to go stale.
When do I have to order?
Order today for next day in-store pick up or ship out. Not available to pick up or deliver on Sundays. Though we don't have quantity restrictions, we recommend placing order over 500 cookies a few days in advance.
